1. Ensure the battery of the phone is charged.
2.Press down the volume up and power key together until it show you no command as shown below;
3.Press down the power key and double tap the volume up key to enter the phone's recovery mode as shown below;
4. Use the volume up and down of the phone to scroll, scroll down to wipe data/factory reset and press the power key to enter, after you enter wipe data scroll down and select yes.when the wiping is complete you can reboot device.
>> hope this helps out use the comment box for any complains or confusion thank you.
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